Refund policy

Refund Policy

We want you to be happy with your Flash Heaven purchase. If something isn't right, we're here to help.

Returns

You may request a return within 2 days of receiving your order. Items must be unused, in their original packaging, and in the same condition you received them.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item, and we will arrange a replacement or full refund at no extra cost to you.

Non-Returnable Items

For hygiene reasons, opened or used skincare and beauty products cannot be returned unless defective.

Contact Us

For any refund questions, email us at me.alaminmihsan@gmail.com.